Child taking part in paediatric telehealth session with Goal Coach, working on motor skills.

How Our NDIS Telehealth Services Work

Discover how Goal Coach makes accessing NDIS support easy, flexible, and accessible no matter where you are in Australia.

What is NDIS telehealth?

NDIS telehealth delivers NDIS support services via technology such as a computer, tablet, or mobile phone. It provides a convenient way to access essential NDIS supports from home, ensuring continuity of care and safety.

Why Choose Online Services?

Convenience

Schedule sessions at times that fit your lifestyle without the need to travel.

Accessibility

Receive care no matter where you are in Australia, ensuring you have access to the support you need.

Comfort of Home and More Relaxed

Enjoy therapy sessions from the comfort of your home, reducing stress and eliminating the hassle of transport, parking, and waiting at reception.

Proven Effectiveness

Benefit from evidence-based therapeutic methods that are shown to be effective in an online setting.

After Hours and Weekend Appointments

Book sessions that fit your schedule, including evenings and weekends.

Lower Costs for You

Our service is more affordable as we don’t need to charge for travel, unlike some other NDIS service providers.

How Our Telehealth Services Works

1. Book a Free Online Chat

Schedule your free 15-minute session with our senior practitioner, at a time that suits you.

2. Get Set Up

Find a quiet, comfortable space at home. Ensure you have a good internet connection and a device such as a laptop, tablet, or smartphone ready for the session. This will help us connect smoothly and make the most of our time together. We use Microsoft Teams, which you can use through the app (download the Teams app for free before your session) or you can also have your virtual appointment over the phone.

3. Initial Consultation

This initial consultation is designed to understand your specific needs and how we can best support you. We will establish what is covered in your NDIS plan and what kind of therapy will be best for you or your child needs. During this session, we’ll also confirm that the technology works seamlessly, ensuring there are no interruptions when you start your full therapy sessions.

4. Meet Your Therapist or Coach

5. Ongoing Support and Progress

What NDIS Telehealth Services Do Goal Coach Offer?

At Goal Coach, we provide a comprehensive range of NDIS telehealth services designed to support individuals with various needs.
Our services include:

Occupational Therapy

Our core OT services encompass Mental Health, Paediatric, Rehabilitation, and Disability Support. We help improve daily living skills, manage cognitive and sensory challenges, and enhance overall independence.

Recovery Coaching

Our recovery coaches empower individuals to make informed decisions, build on their strengths, and achieve greater independence through personalised coaching.

Support Coordination

Our support coordinators assist you in navigating the NDIS system, helping you access the necessary support and services to achieve your goals.

Specialist Support Coordination

For those with complex needs, our specialist support coordinators provide higher-level assistance, addressing barriers and coordinating comprehensive care plans.

NDIS Counselling

We offer counselling services to help unpack challenges, manage mental health issues, and increase emotional well-being, all from the comfort of your home.

FAQs

Does NDIS Cover Telehealth?

Yes, the NDIS (National Disability Insurance Scheme) covers telehealth services. This includes a variety of allied health services such as occupational therapy, counselling, and support coordination, provided they are deemed reasonable and necessary supports within your NDIS plan. Telehealth allows participants to access these services remotely, ensuring flexibility and convenience. Accessing NDIS services through telehealth provides increased choice and convenience, allowing for more frequent contact with clinicians and eliminating travel expenses, especially for individuals in rural or remote areas.

How Does Telehealth Help with Accessibility?

Telehealth enhances accessibility by:

  • Flexibility: Schedule appointments that fit your lifestyle, eliminating the need to travel.

  • Remote Access: Receive care from any location in Australia, including rural or remote areas.

  • Home Comfort: Participate in therapy sessions from the comfort of your home, reducing stress and making it easier to engage.

  • Continuous Care: Maintain regular appointments even if you cannot attend in person due to health, weather, or travel issues.

Telehealth ensures that individuals can access the support they need, regardless of their geographical location or personal circumstances.

What Technology Do I Need to Access Telehealth?

To access telehealth services, you need:

  • Device: A computer, tablet, or smartphone with a camera and microphone.

  • Internet Connection: A stable and high-speed internet connection to ensure clear video and audio communication.

  • Software: In our case, we use Microsoft Teams, simply download the app or you can access the call directly from your browser.

Don't forget to find a quiet, private space where you can participate in your session without interruptions.

 

Am I Eligible to Access Allied Health Services?

Eligibility for accessing allied health services through the NDIS depends on:

  • NDIS Plan: You must have an approved NDIS plan that includes funding for the specific allied health services you require.

  • Service Suitability: The services must be deemed reasonable and necessary to help you achieve your goals and improve your daily living skills.

  • Age and Residency: You must be under 65 years of age and an Australian citizen, permanent resident, or holder of a Protected Special Category Visa.

For more detailed information, please consult with your NDIS planner or contact Goal Coach directly to discuss your specific needs and eligibility.

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