Terms of use

This agreement governs your use of any service provided by Goal Coach Services Pty Limited. By using our website and service, you agree to be bound by this agreement between you, the User, and Goal Coach Services Pty Ltd (ABN 99 654 609 006) (the Company, ‘we’ or ‘us’).

In this agreement:

  • ‘Services’ refers to our recovery coaching service, supervisory service for professionals and any associated services we offer
  • ‘NDIS’ refers to the National Disability Insurance Scheme under the National Disability Insurance Scheme Act 2013(Cth) and associated standards and rules and regulations.

Please have a careful read through this agreement before using our services and please let us know if you have any questions. If you don’t agree to this agreement, please don’t use our services or contact us to discuss further.


Disclaimer: Use of this website and our services

The information in this website is supplied on condition that you will make your own determination as to the accuracy and usefulness of the information. Goal Coach reserves the right to make any changes to the information contained in and the layout of this website, including changes to its services.

Except with respect to implied warranties that cannot be excluded by law, Goal Coach does not make any representation or warranty about the accuracy, suitability for any purpose, merchantability of, title to or usefulness of the information on and contents of this website or the services it offers.

While all reasonable care has been taken in producing this information, Goal Coach does not warrant the accuracy or completeness of information on this website and will not be liable for, or in connection with, any loss or damage suffered as a result of any inaccuracies, errors or omissions or your reliance on this information. Subsequent changes to content on this site may occur at any time and may impact on the accuracy of the information.

To the extent permitted by law, Goal Coach does not accept any liability for any delays, interruptions or errors of omissions (however occurring) in collecting, recording, processing, storing or disseminating information contained on this website.

Any information on the website is provided to you as general information only. Any information on the website is not medical, legal, financial, professional advice of any type, or advice on how to comply with the NDIS and should not be relied on as such. Goal Coach does not intend to diagnose, treat, cure or prevent any disease or disability. If you need professional advice, or need medical assistance, we suggest you see an independent professional. We accept no responsibility from any adverse effects from using the information provided to you on our website.

You agree to indemnify Goal Coach in respect of all liability for loss, damage or injury which may be suffered by any person arising from you or your representatives’ (i) breach of any term of these terms of use.


By using our service, you represent and warrant that you are either:

(i) over the age of 18 years and accessing our services for personal use; or

(ii) accessing our service on behalf of a Minor

If you use our services on behalf of a company or organisation you warrant that you have the necessary authority from that company or organisation to do so.

Collection Notice and Privacy

(a) We collect personal information about you in order to provide you with our services, to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy. Sometimes, we collect this information from a third party.

(b) We may collect sensitive health information about you during the course of providing you with our services. We only collect the information that you choose to provide us in order to assess your requirements and provide you with services.

(c) If you are providing personal or sensitive information on behalf of someone else, you must ensure they consent for their personal and/or sensitive information to be collected. If that person is a Minor, you must be that Minor’s parent or legal guardian.

(e) By using our website, you agree to be bound by the clauses outlined in our Privacy Policy as published on our website

(f) To the extent permitted by law, Goal Coach p reserves the right to keep all records of any and all transactions and communications made through this website for administration purposes and also holds the right to produce these records in the event of any legal dispute involving Goal Coach.

Online Payment Partner

(a) We may use third-party online payment partner, currently Stripe (Online Payment Partner) to collect payments for our Services.

(b) The processing of payments by the Online Payment Partner will be, in addition to this agreement, subject to the terms, conditions and privacy policies of the Online Payment Partner.

(c) You agree to release Goal Coach and its employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from any act or omission of the Online Payment Partner, including any issue with security or performance of the Online Payment Partner’s platform or any error or mistake in processing your payment.

(d) We reserve the right to correct, or to instruct our Online Payment Partner to correct, any errors or mistakes in collecting your payment.

Intellectual Property

(a) Goal Coach retains ownership of all materials developed or provided (or both, as the case may be) in connection with our services (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (‘Goal Coach content’) and reserves all rights in any Intellectual Property Rights owned or licensed by it not expressly granted to you.

(b) You may make a temporary electronic copy of all or part of the Goal Coach Content for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish Goal Coach Content without prior written consent from Goal Coach or as permitted by law.

(c) In this clause, “Intellectual Property Rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of this agreement both in Australia and throughout the world.


(a) A notice or other communication to a party under these terms of use must be:

(i) in writing and in English; and

(ii) delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement. The parties may update their Email Address by notice to the other party.

(b) Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given one business day after the email was sent or when replied to by the other party (whichever is earlier).


Use of this website is governed by the law applying in Queensland, Australia.

Any term of these terms of use which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

‍Our Terms of use were last updated on 11 December 2021.