Privacy Policy

This document sets out the privacy policy of Goal Coach Services Pty Ltd (ABN 99 654 609 006) (referred to in these terms and conditions as ‘Goal Coach’, ‘we’‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.‍

Types of Personal Information We Collect

The personal information we collect may include the following:

  • name;
  • mailing or street address;
  • email address;
  • social media information;
  • telephone number and other contact details;
  • age;
  • date of birth;
  • gender;
  • information you give us when you request a good or service such as your requirements with respect to specific goods or services; your opinion or preferences with respect to any of our goods or services;
  • details of guardians and nominees, including names, addresses and contact details;
  • sensitive information as set out below;
  • information about your business or personal circumstances;
  • information in connection with client surveys, questionnaires and promotions;
  • your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
  • any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

2.   How We Collect Personal Information

We may collect personal information either directly from you, or from third parties, including where you:

  • contact us through our website;
  • use our services;
  • submit any of our online sign up forms;
  • communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise; and
  • interact with our website, social applications, services, content and advertising

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

3. Use of Your Personal Information

We collect and use personal information for the following purposes:

  • to provide services or information to you;
  • confirm your identity when you contact us;
  • allow you to access our services;
  • be aware of any good or service requirements you may have;
  • deliver services, process payments, communicate with you about our services;
  • provide you with electronic confirmation of your services you have requested and advise you of any changes to these services;
  • for recordkeeping and administrative purposes;
  • to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
  • to improve and optimise our service offering and customer experience;
  • to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
  • to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
  • to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
  • to consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

We may need to share your personal information with third parties, including your service providers that we work with provide you with our services. You consent to the sharing of your personal and sensitive information with these third parties as required to provide you with the services.

‍4. Providing information for someone else

If you are providing personal and/or sensitive information on behalf of someone else, you must have the consent of that person to provide their personal and/or sensitive information to us to be collected, used and disclosed in accordance with this privacy policy. This includes where you are an NDIS participant’s nominee, support coordinator or representative. We reserve the right to request evidence of this consent.

If you are providing personal and/or sensitive information on behalf of someone under the age of 18 (Minor), you must be that Minor’s parent or legal guardian and you must provide consent for the Minor’s personal and/or sensitive information to be collected, used and disclosed in accordance with this privacy policy.

5. Sensitive Information

We may collect sensitive information about you during the course of providing you services. The type of sensitive information we may collect includes: details about your physical or mental health, including disabilities and information about your support requirements including your NDIS plan and budget, if relevant. In submitting information on our website and using our services, you are taken to have consented to the provision and our use of this information in accordance with this policy. If at any point you wish to withhold consent, please contact us.

Your sensitive information may also be used or disclosed to comply with our legal obligations.

6. Security

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

‍7. Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

8. Requesting access or correcting your personal information

If you wish to request access to the personal information we hold about you, please contact us. We may need to verify your identity before providing you with your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

9. Contact Us

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us at [email protected]

Our privacy policy was last updated on 11 December 2021.