Benefits of our virtual recovery coaching service

Goal Coach’s recovery coaching service is generally delivered online, as virtual services, also known as ‘telehealth’. It may be different from what you’re used to, but there are plenty of benefits to be gained from having virtual recovery coaching appointments.

You’ll still meet with a real person!

‘Virtual’ means our service is delivered online, rather than face-to-face. You’ll meet with one of our experienced and qualified recovery coaches by video, or over the phone, whichever you prefer. We give you all the information you need to join the meeting using your preferred device – phone, tablet (like an iPad) or computer. 


What are the benefits of virtual appointments with my recovery coach?

Lower costs for you

Our service is more affordable, as we don’t need to charge for travel, unlike some other NDIS service providers.


You don’t even need to leave your house. For those in rural or regional areas, this makes our service much more accessible.


Zero risk of exposure, and no need to wear a mask.

More relaxed

You don’t have the added stress of transport/parking, finding the right building, waiting at reception.


Does a virtual service work as well as regular in-person appointments?

Yes! For most of our clients, video appointments are just as effective as face-to-face appointments, and sometimes better, because you don’t have the stress of physically getting to your appointment. Our structured and focused recovery coaching service achieves great results through virtual delivery.

How does a virtual appointment work, and what do I need?

You can have your virtual appointment by video using a smartphone, tablet or computer. We use Microsoft Teams, which you can use through the app (download the Teams app before your session). You can also have your virtual appointment over the phone – simple!

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Step One
Book your appointment

with our online form and choose whether it’ll be by video or phone

Step Two
You'll get a confirmation

by email or SMS

Step Three
Get ready for your chat

when it’s time by, for phone, waiting for our call or, for video, joining the Microsoft Teams meeting.

Getting ready for a video appointment


At your appointment time, find your confirmation email, SMS, or calendar reminder. Select ‘Click here to join the meeting’.


You have three choices:


Download the Windows app: Download the Teams desktop app.


Continue on this browser: Join a Teams meeting on the web.


Open your Teams app: If you already have the Teams app, go right to your meeting.


Type your name, choose your audio and video settings, and select Join now.


You’ll go to the virtual ‘waiting room’ and you’ll be automatically added to the meeting when your appointment is ready to begin.