Difference between recovery coaches vs support coordinators

Our recovery coaches have not only comprehensive understanding of the NDIS but also specialist knowledge and experience to help people with mental health conditions live life well.

What’s the difference between a recovery coach and an NDIS support coordinator?

Recovery coaching is not support coordination or support work. Like support coordinators, recovery coaches know all about the NDIS and the price guide, build community connections, help you achieve your NDIS goals, help you with NDIS reviews, help you establish your supports, help problem-solve and manage crises.

But recovery coaches are also recovery practitioners, with specialist knowledge, skills and experience in working in a way that supports people with psychosocial conditions to live as empowered citizens and build a life that’s not defined by their diagnosis.  ​

People are talking about us

Goal Coach NDIS
4.3
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Alex SomersbyAlex Somersby
05:53 05 Aug 23
Lori WoodwardLori Woodward
09:26 21 Jul 23
Goal Coach is great. I talk to my PRC every week and she helps me stay on task with my NDIS goals and helps me stay balanced and consistent with my health goals. She is caring and empathetic and an excellent PRC. I highly recommend Goal Coach.
Ben PBen P
10:11 28 Jun 23
both Simone and Camilla have helped me with my plan and organising my supports. They've been easy to get a hold off and attentive
Michael StundenMichael Stunden
04:32 13 Dec 22
​Professional support services, personalized advice and positive communications. Highly recommended for understanding and using your NDIS plan!
Mark DanielsMark Daniels
04:18 13 Dec 22
Friendly experienced staff who really work hard to achieve your goals
Amy WallisAmy Wallis
00:41 13 Dec 22
This is a fabulous service! The process to get started was so easy and efficient. I was allocated to a Support Coordinator/Recovery Coach very quickly and I’ve found them to be incredibly helpful! Very kind, understanding, supportive, empowering, organized, proactive, and efficient. It’s been such a different experience for me with Goal Coach compared to other services and is helping in so many ways. I strongly recommend them.
GoalCoach, it's in the title that speaks for itself. Definitely specialist right when you need them. GoalCoach is the very first people I contacted since being part of NDIS and it was the best decision I am glad I made. All my needs are met very swiftly from the gender of the person to getting an OT out ASAP. You don't have to wait like with other providers and rest assured you won't regret it either.
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Meet Goal Coach's NDIS Recovery Coaches

Goal Coach’s team of psychosocial recovery coaches are trained to help you achieve your goals. Book an appointment and we will tailor your program for your needs.
Senior Team Lead | Coach Manager
Coach | Coordinator
Coach | Counsellor
Coach
Occupational Therapist

FAQ

Our psychosocial support services all offer different types of support for overcoming barriers created by a psychosocial or mental health condition.

Our psychosocial support services all offer different types of support for overcoming barriers created by a psychosocial or mental health condition. We work with you to understand your personal challenges and help you to find solutions, access services, and build your skills for greater independence and better quality of life – the way you choose. Our psychosocial support services include recovery coaching, counselling, support coordination, and specialist support coordination.

Psychosocial Support Services under NDIS

If you have a psychosocial disability, you may qualify for an NDIS plan, which gives you funding for the support services you need in everyday life. If you have an NDIS plan with funding under Capacity Building – Support Coordination or Capacity Building – Improved Daily Living, you will be able to use your plan to pay for our Psychosocial Support Services. Find out more in our guide to mental health and the NDIS.

Our psychosocial support services can help with your everyday functioning, relationships, building social skills, and achieving your work goals, whether you already have a job or are working towards one. We provide holistic support for both your mental and physical health.

 

A Coach should work with you to identify goals the you want to work towards. A good coach will work with you to self-direct and grow in the direction you want to go.

They know that you can make your own choices and have the ability to solve problems for yourself. You should expect a coach to be focusing on solutions and getting things moving, not just focusing on issues and barriers.  Coaches should also work with others who support you, to make sure they understand how to best assist you achieve your goals and outcomes. They should work with you to develop a plan for when things might not be going so well. This can assist in ensuring that you are supported in a way that works best for you.

Recovery coaching is not support coordination or support work. Like support coordinators, recovery coaches know all about the NDIS and the price guide, build community connections, help you achieve your NDIS goals.  They also can help you with NDIS reviews, establish your supports, problem-solve and manage unexpected situations. But recovery coaches are ALSO recovery practitioners, with specialist knowledge, skills and experience in working in a way that supports people with psychosocial disability and mental illness to live as empowered citizens and build a life that’s not defined by their diagnosis.  ​

When you’re looking for an NDIS recovery coach you should ask them about their experience and qualifications.  You want to know they have the skills and capability to support you well.  The minimum qualifications you should expect are a Certificate IV in Mental Health or Mental Health Peer Work and have at least 2 years relevant work experience. But it’s not just about the training, you should feel that they are the right coach for you and a good fit.

As of July 2022, the standard hourly rate for NDIS recovery coaching in metropolitan areas is $93.34. If you do not have an NDIS plan but are interested in accessing our qualified and experienced staff, reach out to our customer success team for more information.

Family, friends, and colleagues may be able to refer you to an NDIS psychosocial recovery coach across Australia, or you may be able to find one online. Remember – it is important to assess the credentials of the recovery coach and take the time to feel more comfortable with them. At Goal Coach, we provide a psychosocial recovery coaching service and are onboarding new clients. Our team is led by nationally recognised experts in NDIS mental health.

People with NDIS plans have the option to select to work with coaches that have learnt experience or lived experience.

Coaches with lived experience are also referred to as peer coaches and are people that openly identify and use their lived experience of mental illness and recovery as part of their work.

Professional Peers are powerful role models for hope and demonstrate the possibility of successful recovery. They can walk alongside people and can provide unique expertise when developing recovery goals.

Their work is informed by the principles of peer work practice, which has guidance on how to effectively and safely draw on their own experiences to foster hope and guide people towards self-management and recovery.

Recovery coaching is a funded support available under the NDIS for people with a psychosocial disability. Funding for a psychosocial recovery coach comes under the Capacity Building – Support Coordination category. Different price limits apply depending on when the support is given (time of day and day of the week) and whether you are in a remote area or not. As support coordination is a part of the recovery coach role, the NDIA will generally not fund both types of supports in a participant’s plan.

A recovery coach is your champion and advocate. They listen to you without judgment and support you to achieve your goals. Recovery coaches work collaboratively with you, your family, carers, and other services to choose, book and manage your NDIS supports. They understand how the NDIS works, and how to spend your budget most effectively to get the right support for your situation.

A recovery plan clarifies the roles and responsibilities of the participant, the recovery coach, clinical supports, NDIS supports, and informal supports (like friends and family). Your coach will usually involve key service providers from the start, as you develop your recovery plan. It’s really important that everyone is on the same page and working together. This could be a meeting all together, or by sharing information by phone or email – whatever will work best for your situation.

Often recovery coaches are described as those with lived experience (they have their own experience living with mental illness, in addition to qualifications) or those with learned experience (their experience comes from studying or working in the field of psychosocial disability and mental health).

Recovery coaching is available to NDIS participants with a psychosocial disability, who have specific funding in their plans for recovery coaching or support coordination. The recovery coach line item is tailored to the needs of people with primary psychosocial disability, with a focus on coaching and collaborating with other services.

Our recovery coaches support a range of psychosocial disabilities and mental health disorders, including:

● Anxiety disorders

● Bipolar disorder

● Schizophrenia

● Obsessive-compulsive disorder

● Severe and persistent depression

Book your FREE session!

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Recovery coaching tailored to your goals and needs

No matter what stage you’re at, or your family’s situation – good coaching can make all the difference. Zero judgment. Our coaches are here to listen to you. Book a friendly chat.

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Simone

Senior Team Lead | Coach Manager

Simone is a very vibrant and passionate practitioner. She has obtained a Bachelor of Health Science and has worked in the Mental Health and AOD sector for the past 8 years. Simone has helped many people create a new outlook on life.

She has worked with adults and young people to deliver both group and individualised sessions.

Since 2018, Simone has assisted many individuals to transition to the NDIS. She has supported people to obtain the best possible outcomes from their plan.

Simone’s sessions are focused on creating a wonderful balance between self motivation and encouragement.

Simone takes great pride in helping others reach their optimal health and well-being goals.

In her free time, Simone will often be roaming around the beach, soaking in the sunlight and fresh air.  She believes that life is all about balance.

Kara

Coach | Coordinator 

Kara has over 10 years’ experience in the mental health field and has worked as a Support Coordinator. With a blend of strengths-based, trauma informed and person-centered approaches, Kara is passionate about building relationships with clients and cheering them on for the little things and the big things.

In her free time, she’ll be found browsing bookstores, doing jigsaw puzzles or trying to pat all the dogs.

Anna

Coach | Counsellor

Anna passionate about empowering people of all ages and walks of life to live healthy and happy lives. Anna believes we are all wonderfully unique and our journeys are full of strengths and challenges, and it is a privilege to support clients navigate their personal recovery. Anna holds a degree in counselling and experience in the mental health disability sector, and m provides personalised support interventions with a holistic approach,

Becky

Coach

Becky is a devoted mother and social worker with over five years of experience in disability and therapeutic services. Her focus has been on adults with mental and physical disabilities, as well as children and young people transitioning out of care and towards independent living.

She strongly believes in a holistic, person-centred approach, valuing each individual’s unique tools for success in life. Her passion lies in understanding and empowering people, enriching lives, and fostering meaningful connections.

Kate

Occupational Therapist

Kate is a passionate Occupational Therapist with over three years experience working in the NDIS sector. Kate has worked with both adults and children throughout her career and is committed to empowering individuals and families to reach their goals in order to maximise their health and well-being. Kate has experience creating client centred intervention plans, high-quality functional capacity reports and delivering therapy services. In her free time she enjoys going for walks near the beach, reading and yoga.

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